Privacy notice

We process personal data which are collected directly from you as well as personal data which are collected via use of cookies or other similar technologies. For more information on how we use cookies and other similar technologies, please see our Cookie Policy.

We only process your personal data to the extent permitted in accordance with applicable data protection legislation. This means inter alia that we need to have a legal basis for the purposes for our processing your personal data, which in our context generally means one of the following legal bases.

Performance of a contract – the processing is necessary in order for us to provide you with our services or otherwise perform a contract between us (this applies if you conduct your business in a sole proprietorship), or to take steps at your request prior to entering into a contract.

If you are acting on behalf of someone else, e.g., in the capacity of representative of a company (which usually is the case), our processing is carried out with reference to our legitimate interest balanced against your interests or fundamental rights or freedoms, where our legitimate interest is to conclude and perform the contract with the company you represent.

Performance of legal obligations – the processing is necessary in order to fulfil our legal obligations according to law or other statutes that we are subject to, or if we are subject to orders or decisions by courts or authorities, which require us to process your personal data.

Legitimate interests – the processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, provided that they are not overridden by your interests or fundamental rights or freedoms (in which case the processing would not be allowed).

Consent – the processing is carried out with your prior consent, where we inter alia are responsible for clearly informing you of what processing you consent to and your right to withdraw your consent in relation to our continued processing. 

Below, we explain more about the categories of personal data we process, for what purposes we process them and what legal bases we rely on when processing your personal data, including for how long we store your personal data.

What we do and why:

In order to maintain, facilitate and improve the functions and user experience of our websites, as well as support our work on detecting and counteracting flaws, breaches and incidents, we will collect statistics and perform analysis of visitor traffic on our websites, as well as perform analysis of other technical information which is generated upon visiting our websites.

We will use your personal data to personalise your experience when interacting with us through our websites.

We will monitor and analyse trends, usage and activities in connection with our products and services to understand which parts of our digital platforms and services are of the most interest and to improve the design and content of our platforms.

We will prepare and perform management reporting and analysis, including analytics and metrics.

The personal data that we process:

• IP-address
• Other technical information which is generated upon visiting our websites, such as what type of device is used, web browser used, history of visited sites including the time entry (information from used web browser, time zone of the place from which you visited our websites and other information on web traffic).

Our legal basis for processing:

Legitimate interest and consent, wherein our legitimate interest is to gather information in order to maintain, facilitate and improve the functionality and security on our websites.

Gathering of information through use of cookies or other similar technologies is done on the basis of your consent, except such use which is strictly necessary to the foundational functions of our websites. For more information on how we use cookies and other similar technologies, please see our Cookie Policy. 

How we share and transfer your data:

We will share your personal data with the following recipients;

• Suppliers of IT-services
• Our Mölnlycke affiliates
• Authorities (if we are legally obliged to)
• Providers of analytic tools (Google Analytics, Facebook pixel, etc.)

Mölnlycke will transfer your personal data to countries outside the EU/EEA within the scope of this processing activity. We will transfer the data to the following recipients;

• Our Mölnlycke affiliate, located in the United States.
• Providers of analytic tools (Google Analytics, Facebook pixel, etc.), located in the United States.

You will find more information regarding how we transfer personal data to countries outside the EU/EEA in the 'Third country transfers' section below. You are also welcomed to contact us through our data protection officer by e-mail privacy@molnlycke.com or by using the contact us button below.

How long we keep your data:

We process and keep information on how visitors interact with our websites for a period of maximum six (6) months. In most cases, the collected data will be transformed into aggregated data (thus anonymised) at an earlier stage, in connection to us creating statistics.

What we do and why:

We will process your personal data to provide our online events and activities, including webinars, e-learnings and other events and activities available for you to participate in via our websites.

This means that we will ask you to fill in your personal data to be able to participate in our online events or activities. Some of our online events and activities are strictly targeted to health care professionals and we may therefore ask you about your professional information. 

The personal data that we process:

• Name (including prefix or title)
• Pseudonym
• Preferred language
• Age or date of birth
• Gender
• Professional information and experience (including your qualifications, areas of expertise, place of practice)
• IP-address

Other technical information which is generated upon visiting our websites, such as what type of device is used, web browser used, history of visited sites including the time entry (information from used web browser, time zone of the place from which you visited our websites and other information on web traffic).

Our legal basis for processing:

Legitimate interest, where our legitimate interest is to know who we provide online events and activities as well as restrict access for events and activities which are targeted strictly to health care professionals.

How we share and transfer your data:

We will share your personal data with the following recipients;

• Suppliers of IT-services
• Our Mölnlycke affiliates

Mölnlycke will transfer your personal data to countries outside the EU/EEA within the scope of this processing activity. We will transfer the data to the following recipients;

• Our Mölnlycke affiliate, located in the United States.

You will find more information regarding how we transfer personal data to countries outside the EU/EEA in the 'Third country transfers' section below. You are also welcomed to contact us through our data protection officer by e-mail privacy@molnlycke.com or by using the contact us button below.

How long we keep your data:

We process and keep information as long as we provide our online events and activities with you, but no longer than six (6) months after the last time you participated in one of our online events or activities.

What we do and why:

If you are contacting our customer service through our website questionaries, we will process your personal data to be able to respond to your queries and handle your request.

This includes situations when you contact us through our website to report adverse events and product enquiries.  

The personal data that we process:

• Name (including prefix or title)
• Pseudonym
• Preferred language
• Age or date of birth
• Gender
• Health information (including your health status, health problems and health information inferred from the information you have provided to us)
• IP-address
• Other technical information which is generated upon visiting our websites, such as what type of device is used, web browser used, history of visited sites including the time entry (information from used web browser, time zone of the place from which you visited our websites and other information on web traffic).

Our legal basis for processing:

Legitimate interest, where our legitimate interest is to be able to respond and handle such request we receive through our website and to monitor the safety of our products and services.

Our legal basis for processing special categories of personal data:

We will process your health information to the extent you share personal data relating to health within your customer service reports, e.g., if you report adverse events to us.

We process your health information based on your consent. We will only respond and handle requests if you have given your consent. With your consent, we will monitor the safety of our products, respond to your queries and provide you with information relating to our products when you request it or inform us regarding adverse events.

How we share and transfer your data:

We will share your personal data with the following recipients;

• Suppliers of IT-services
• Our Mölnlycke affiliates
• Authorities (if we are legally obliged to)

Mölnlycke will transfer your personal data to countries outside the EU/EEA within the scope of this processing activity. We will transfer the data to the following recipients;

• Our Mölnlycke affiliate, located in the United States.

You will find more information regarding how we transfer personal data to countries outside the EU/EEA in the 'Third country transfers' section below. You are also welcomed to contact us through our data protection officer by e-mail privacy@molnlycke.com or by using the contact us button below.

How long we keep your data:

We process your personal data as long as your request is still unanswered or as long as our communication is ongoing, however, no longer than six (6) months after the last communication has ceased. You may withdraw your consent by contacting us through privacy@molnlycke.com or the contact details you find here.

What we do and why:

We will process your personal data to respond to your queries and provide you with information when you request it or when we believe our products and services may be of interest to you.

We may also invite you to provide feedback, participate in research, surveys or attend Mölnlycke events.

To be able to do this we will perform analytics, market research and segmentation to understand your preferences, improve our products and services and our communications to you.

For example, we may use certain personal information about your activities on our websites, such as pages visited and key words entered, to help determine which of our ads may be of interest to you.

We may use personal information about your relationship with us (such as types of accounts, transactional information or your country of residence) to help determine which advertisements or offers to present to you. We also utilize custom audience features available for targeted advertising within social media platforms.

The personal data that we process:

• Name (including prefix or title)
• Pseudonym
• Preferred language
• Age or date of birth
• Gender
• Professional information and experience (including your qualifications, areas of expertise, place of practice)
• Address
• Telephone number
• E- mail address
• Profiles on social media, e.g., LinkedIn, Facebook, Twitter and Instagram
• IP-address
• Other technical information which is generated upon visiting our websites, such as what type of device is used, web browser used, history of visited sites including the time entry (information from used web browser, time zone of the place from which you visited our websites and other information on web traffic).

Our legal basis for processing:

Consent, we will ask for your consent to provide direct marketing messages to you. You may withdraw your consent anytime. You will only receive marketing messages if you have agreed to this through our opt-in procedure.

How we share and transfer your data:

We will share your personal data with the following recipients;

• Suppliers of IT-services
• Our Mölnlycke affiliates
• Providers of analytic tools (Google Analytics, Facebook pixel, etc.)

Mölnlycke will transfer your personal data to countries outside the EU/EEA within the scope of this processing activity. We will transfer the data to the following recipients;

• Our Mölnlycke affiliate, located in the United States.
• Providers of analytic tools (Google Analytics, Facebook pixel, etc.), located in the United States

You will find more information regarding how we transfer personal data to countries outside the EU/EEA in the 'Third country transfers' section below. You are also welcomed to contact us through our data protection officer by e-mail privacy@molnlycke.com or by using the contact us button below.

How long we keep your data:

We will only maintain personal data if you have given your explicit consent to it, however no longer than six (6) months. You may withdraw your consent by contacting us through privacy@molnlycke.com or the contact details you find here.

What we do and why:

We will process your personal data to  contact and communicate with you for the purposes of creating, maintaining and developing our business relationship with you or the company you represent.

This includes that we may contact you or the company you represent to plan engagements with sales representatives or professional affairs liaisons and communication via e-mail about our business, services and our current activities.

We will also keep records related to our relationship with health care professionals.

The personal data that we process:

• Name (including prefix or title)
• Pseudonym
• Preferred language
• Age or date of birth
• Gender
• Address
• Telephone number
• E- mail address
• Profiles on social media, e.g., LinkedIn, Facebook, Twitter and Instagram
• Professional information and experience (including your qualifications, areas of expertise, place of practice)
• IP-address
• Other technical information which is generated upon visiting our websites, such as what type of device is used, web browser used, history of visited sites including the time entry (information from used web browser, time zone of the place from which you visited our websites and other information on web traffic).

Our legal basis for processing:

Legitimate interest, where our legitimate interest is to maintain and develop our business relationship with you or the company you represent.

How we share and transfer your data:

We will share your personal data with the following recipients;

• Suppliers of IT-services
• Our Mölnlycke affiliates
• Authorities (if we are legally obliged to)

Mölnlycke will transfer your personal data to countries outside the EU/EEA within the scope of this processing activity. We will transfer the data to the following recipients;

• Our Mölnlycke affiliate, located in the United States.

You will find more information regarding how we transfer personal data to countries outside the EU/EEA in the 'Third country transfers' section below. You are also welcomed to contact us through our data protection officer by e-mail privacy@molnlycke.com or by using the contact us button below.

How long we keep your data:

We process and keep your personal data as long as we have a business relationship with you or the company you represent, however for a maximum of three (3) years from the time we last were in contact because of our business relation.

What we do and why:

We will process your personal data to respond to communications sent by you via the contact form on our website.

This includes communication via e-mail about our business, our services and our ongoing activities.

The personal data that we process:

• First and last name.
• Contact information, such as e-mail address and telephone number.
• Information about the company or organisation you represent.
• Information that you otherwise provide us with in connection with us communicating with you, for example in the message you provide in our contact form.

Our legal basis for processing:

Legitimate interest, where our legitimate interest is to be able to communicate with you and respond to the messages you send to us when you contact us via the contact form on our website.

How we share and transfer your data:

We will share your personal data with the following recipients;

• Suppliers of IT-services
• Our Mölnlycke affiliates
• Authorities (if we are legally obliged to)

Mölnlycke will transfer your personal data to countries outside the EU/EEA within the scope of this processing activity. We will transfer the data to the following recipients;

• Our Mölnlycke affiliate, located in the United States.

You will find more information regarding how we transfer personal data to countries outside the EU/EEA in the 'Third country transfers' section below. You are also welcomed to contact us through our data protection officer by e-mail privacy@molnlycke.com or by using the contact us button below.

How long we keep your data:

We process your personal data as long as your request is still unanswered or as long as our communication is ongoing, but no longer than six (6) months after the last communication has ceased.

We use Google Analytics, Facebook pixel and similar tools that enable, among other things, the tracking of your activities when you use our websites. These tools will be used to improve the functions and user experience of our websites, as well as build a profile of your interests and show you relevant adverts on other websites. They are based on uniquely identifying your browser and internet device. For more information on how we use cookies and other similar technologies, please see our Cookie Policy. 

In addition to the processing purposes listed above, we may be required to process personal data for additional purposes. We may also be required to keep certain personal data for longer periods of time e.g., to be able to establish, exercise, and/or defend against legal claims. We will generally process such personal data for ten (10) years from creation or for the time necessary to fulfil the purpose in the relevant case. This processing of your personal data is based on our legitimate interest of establishing and/or defending legal claims. Additionally, we may also be required to process personal data to comply with legal obligations e.g., relating to bookkeeping or tax legislation, or if we are ordered to process personal data (including disclosing it) by a competent court or government authority.

We have taken measures to ensure that your personal data is handled in a safe way. For example, access to systems where personal data is stored is limited to our employees and service providers who require it in the course of their duties. Such parties are informed of the importance of maintaining security and confidentiality in relation to the personal data we process. We maintain appropriate safeguards and security standards to protect your personal data against unauthorised access, disclosure or misuse. We also monitor our systems to discover vulnerabilities.

We strive to always process your personal data within the EU/EEA. However, if a third country transfer is described in the tables under section 4 above, we will transfer your personal data, to service providers who, either themselves or by their sub-contractors, are located or have business activities in a country outside the EU/EEA. In such cases, we are responsible for ensuring that the transfer is made in accordance with applicable data protection legislation before it occurs, e.g., by ensuring that the country in which the recipient is located ensures an adequate level of data protection according to the European Commission, or by ensuring appropriate safeguards based on the use of standard contractual clauses that the European Commission has adopted and other appropriate measures to safeguard your rights and freedoms.

You may access a list of the countries that the European Commission has decided provide an adequate level of data protection at this link.

You may access the European Commission’s standard contractual clauses at this link.

You have the right to obtain a confirmation as to whether or not we process your personal data. If that is the case, you also have the right to receive copies of the personal data concerning you that we process as well as additional information about the processing, such as for what purposes the processing occurs, relevant categories of personal data and the recipients of such personal data.

You have the right to, without undue delay, have incorrect personal data about you rectified. You may also have the right to have incomplete personal data completed.

You have the right to request that we erase your personal data without undue delay in the following circumstances: (i) the personal data is no longer necessary in relation to the purposes for which they were collected or otherwise processed; (ii) you withdraw your consent on which the processing is based (if applicable) and there is no other legal ground for the processing; (iii) you object to our processing of personal data, and we do not have any overriding legitimate grounds for the processing; (iv) the processed personal data is unlawfully processed; or (v) the processed personal data has to be erased for compliance with legal obligations.

You have the right to restrict the processing of your personal data in the following circumstances: (i) you contest the accuracy of the personal data during a period enabling us to verify the accuracy of such data; (ii) the processing is unlawful, and you oppose erasure of the personal data and request restriction instead; (iii) the personal data is no longer needed for the purposes of the processing, but are necessary for you for the establishment, exercise or defence of legal claims; or (iv) you have objected to the processing of the personal data, pending the verification whether our legitimate grounds for our processing override your interests, rights and freedoms.

If your personal data has been provided by you and our processing of your personal data is based on your consent or on the performance of a contract with you, you have the right to receive the personal data concerning you in a structured, commonly used and machine-readable format in order to transmit these to another service provider where it would be technically feasible and can be carried out by automated means.

You have a right to object to our processing of your personal data when it is based on our or another party’s legitimate interest. If you object, we must demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms in order to be allowed to continue with our processing.

You have the right to at any time object to processing which is done for the purpose of direct marketing. If you object to such processing, we will no longer process your data for such purposes.

When our processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. Please note that the lawfulness of any processing based on your consent before its withdrawal is not affected by the withdrawal.

Mölnlycke Health Care AB, with its principal place of business at Gamlestadsvägen 3C, SE-405 02 Gothenburg, Sweden, together with the local Molnlycke company which has a relationship with you, are the controllers of your personal information. 

Personal information means any information or piece of information which could identify you either directly (e.g. your name) or indirectly (e.g. a unique ID number).

Depending on where you live, some personal information may be further classified as special or sensitive personal data.

Depending on your country of residence, you may be able to submit a whistleblwer report anonymously.

We recognize that the personal information in a whistleblowing report can relate to the whistleblower(s), the accused, witnesses or others that are mentioned.

• Personal information in such reports may include:
• Basic information – name, surname (including prefix or title), alias;
• Contact information – personal or business email, mailing address, telephone numbers and country of residence; and
• Special/Sensitive Information - A report may contain special or sensitve category data, such as health, religious or ethnic information, allegations of criminal or other misconduct.

Directly from you when you report suspected misconduct; or where you are the subject of a report.

We process your personal data in order to manage the reported events derived from the commission of irregularities or acts contrary to ethics, legality or corporate standards, as well as to carry out any necessary actions for the investigation of the reported facts, including, where appropriate, disciplinary or legal measures that may be applicable.

We can use your personal information for legitimate business purposes, for example, conducting internal investigations successfully.

We also use your personal data in this context because it is necessary for reasons of substantial public interest, on the basis of applicable laws.

We retain your personal data in the whistleblowing system only for as long as is necessary to decide on the appropriateness of initiating an investigation into the reported events.
If the complaint is unsubstantiated, your personal data will be deleted immediately.

Personal data pertaining to a given report and reporting of facts giving rise to an investigation will be deleted within 2 months of completion of the investigation report.

However, your personal data may be retained for the duration of clarification of necessary further legal steps such as disciplinary proceedings or the initiation of criminal proceedings

Molnlycke personnel entitled to receive the information to conduct the investigation
Local or foreign regulators, courts, governments and law enforcement authorities; and
Professional advisors, such as auditors, accountants and lawyers.

We'd like you to be aware of certain rights you have. The rights available to you depend on the reasons we have to process your personal information and the local law of where you live. There are also exceptions to some rights. Depending on these factors, you may have the right to

• withdraw your consent that allows us to process your personal information, for example, for direct marketing purposes;
• to question us about the processing of your personal information, including the right to receive copies of such information;
• request that we correct information that you think is incorrect or incomplete;
• request that we delete your personal information;
• request that we restrict the processing of your personal information;
• object to our processing of your personal information;
• request that we transfer the information you have provided to us from one organization to another, or that we have given to you;
• with the data protection authority in your region.

To learn how to contact us to request that we take any of the measures described above, please refer to the "Contact Us" section of this privacy notice.

For your protection and to protect the privacy of others, we may need to verify your identity before taking the steps you request from us.

In cases where our use of your personal information depends on your permission, if you later withdraw this permission, we may not be able to perform some of the activities written in "How we use your personal information".

California Residents:
If you are a verified California resident, you may have, the following rights with respect to your personal information, which apply differently in different circumstances: right to access, right to information, the right to deletion and the the right to request that you limit our use and disclosure of your sensitive personal information. We do not and will not sell personal information. Most of these rights are not absolute. If you are a verified California consumer and make a request to exercise your rights, we will respond within 45 days, but we have the right to extend this period by 45 additional days where necessary. If we extend the response period, we will let you know within 45 days from your request. 

The Website uses so-called cookies. Cookies are small text files that a website stores or gains access to on the visitors’ computers or mobile device. Cookies enable websites to remember a visitor when the visitor accesses the websites from the same device, and can be used for a number of functionalities on the websites, such as saving previous searches and adapting the content of the websites according to the visitor’s previous use of it. The Website uses the cookies and other similar technologies listed in this policy.

The time for which a certain cookie is activated is specified under each specific cookie under the headline “Lifespan” in the list linked above. There are two types of cookies: 1) persistent cookies and 2) session cookies. For cookies where the Lifespan is labelled as “persistent”, cookies are activated for up to 6 months and thereafter deleted from your device. For cookies where the Lifespan is labelled as “session”, cookies are activated as long as the browser remains active, which means that the cookies will be deleted when you exit your browser and/or leave the Website.

The cookies are either:

1. A first-party cookie set by the website or;
2. A third-party cookie set by someone else than the Website. You can manage and turn off first-and third-party cookies by using the Website’s cookie settings.

If you choose not to accept cookies, some of the functionalities of the Website may be limited. Exactly what the impact will be on the Website’s functionality is further specified under each category of cookies in the Website’s cookie settings.

The cookies serve different purposes and are divided into different categories, these are:

1. Strictly Necessary Cookies;
2. Performance Cookies;
3. Functional Cookies and
4. Targeting Cookies

Strictly necessary cookies are processed when you visit our Website. Performance-, Functional-, and Targeting cookies are optional and only processed if you have provided your consent to them. You may withdraw your consent at any time by changing your cookie settings.

Strictly necessary cookies let you use all the different parts of the Website. Without such cookies, we will not be able to provide the Website to you, since they are crucial for the fundamental functions of the Website.

Performance cookies allow us to count visits and traffic sources so that we can measure and improve the performance of the Website. They help us to see how visitors move around the Website and understand which parts of the Website that are the most and least popular. All information gathered using these cookies is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site, and we will not be able to monitor the Website’s performance when you visit it.

Functional cookies enable the Website to provide enhanced functionality and personalisation, by remembering e.g., your visiting location, chosen language and other visitor settings. These cookies may be set either by us or by third- party providers whose services we have added to our Website. If you do not allow these cookies, then some or all parts of our Website may not function properly.

Targeting cookies may be activated either by us or by our advertising partners, if you have provided your consent to them. They may be used by us or our partners to build a profile of your interests and show you relevant adverts on other websites, on the basis of your activity on the Website. They do not store directly identifying information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Cookies may gather personal data, such as IP-address. All such personal data is processed in accordance with the Website’s Privacy Notice which can be read under the category called “Site Visitors”.

We use pixel tags, web beacons and similar technologies that enable, among other things, the tracking of your activities when you use the Website or receive e-mail messages from us, (jointly referred to as “other technologies”). Other technologies may be used in connection with our Website, our online advertising, or our e-mail messages, either by us or by our service providers, business partners or other third parties.

Other technologies are used to collect typically anonymous data to help identify certain information, to compile reports on tracking information regarding demographics, patterns and purchases on the Website, and other information to improve the user experience and our services. We may share these reports with for example our marketing partners. The tracking information in these reports cannot be traced back to individual users. We may co-ordinate the tracking information with other personal data provided by users of the Website for the purpose of analyzing the information. When such co-ordination is performed, all the coordinated information is processed as personal data in accordance with the Website’s Privacy Notice which can be read under the category called “Site Visitors”.

We may use other technologies in our HTML-based e-mails to let us know which e-mails that the recipients have opened. Other technologies may also be used to identify why you visit the Website, e.g. if any online advertisement or e-mail has brought you to the Website.

Other technologies may also be used by other companies to track visits to their websites, to identify whether such internet traffic came from our Website or to confirm your eligibility to receive services or benefits.

If you do not accept our use of cookies or other technologies, you can in addition to changing the settings in the Website’s cookie settings, set your browser not to accept cookies or other technologies. Through the browser, you can also delete previously stored cookies. Please refer to your browser’s help section for more information. Also, you can at any time delete cookies manually from your hard drive.

If you disable a cookie or a category of cookies, or other technologies, some of the functionalities of the websites you visit may not be able to function as you expect them to. Disabling cookies or other technologies does not delete existing cookies from your hard drive unless manually completed through your browser function.